Q: How to Place an Order?
In 5 simple steps, you can purchase your favorite products!
1. Click “ADD TO CART” on the right of any product you like. If you want just one product, you can “Proceed to Checkout” and skip to step 5. If you want more products, click on “Continue shopping”.
2. Once you’ve added all your desired products, go to your cart and click “checkout”.
3. Read the details carefully. If you have any special instructions for us, you may write them in the box.
4. Click “Proceed to Checkout”, fill in your details, and click “Continue to shipping” and then “Continue to Payment”.
5. Choose your desired payment method and click “Complete order”. Easy, isn’t it?
1. Click “ADD TO CART” on the right of any product you like. If you want just one product, you can “Proceed to Checkout” and skip to step 5. If you want more products, click on “Continue shopping”.
2. Once you’ve added all your desired products, go to your cart and click “checkout”.
3. Read the details carefully. If you have any special instructions for us, you may write them in the box.
4. Click “Proceed to Checkout”, fill in your details, and click “Continue to shipping” and then “Continue to Payment”.
5. Choose your desired payment method and click “Complete order”. Easy, isn’t it?
Q: Add Items to Your Wish list?
If you plan to purchase an item in the future, you can easily add it to your wish list and reduce the chances of missing out. Create your own wish list by adding as many items you plan to buy.
Just click ‘ADD TO WISH LIST’ right next to the product you desire.
*Future purchase is subjected to availability of stock and 50% down payment.
Q: Where is your outlet/store?
We don’t have any outlets at the moment. We’re an online furniture & home decor store based in Lahore.
Q: How do I get in touch with you?
Our customer service team can be contacted via email at customer.care@casadeavenue.com You may also call us on our number +92 321 0616664.
Q: What guarantee does Casa De Avenue has for its products?
All of our products are manufactured on order with premium quality. If you ever receive a faulty product from our end, we promise to offer a free replacement.
Q: Do you ship to my city and location?
We ship all over Pakistan and go an extra mile to provide free home delivery for your convenience.
Q: What is the estimated delivery time?
Our usual delivery time is 5-7 working days. However, it varies with the type of product you order.
Q: What is your payment strategy for my order?
For the orders above PKR 15,000, it's Cash on Delivery. For the orders of or above PKR 30,000, it's 30% Advance and 70% Cash on Delivery.
Q: Can I place and item on hold & purchase it later?
We provide you with the opportunity to create your wishlist where you can select the product(s) for future purchase subject to availability of stock and 50% down payment.
Q: What are the payment options which Casa De Avenue provides me?
At Casa De Avenue you can shop with any of the following options:
1. Cash on Delivery (T&C apply)
2. Bank Transfer
1. Cash on Delivery (T&C apply)
2. Bank Transfer
Q: How does cash on delivery work?
We provide you the facility of making cash payments at the time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at the time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.
Q: Do your prices include tax?
Yes, all the prices of our products are inclusive of GST.
Q: How safe is shopping with Urban Galleria?
We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
Q: How do I track my order status?
It's easy! Share your order number and name with our customer service team through any channel (email, phone, social media), and they'll let you know your order status. Contact our customer service team through email at customer.care@casadeavenue.com or call at +92 321 0616664